Refund and Returns Policy

Refund and Returns Policy

Effective Date: March 7, 2026

At Aura & Crysta, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our refund and returns policy below.

1. Return Eligibility

We accept return requests within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, damaged, or altered after delivery
  • Items returned without original packaging
  • Final sale or clearance items
  • Gift cards, if applicable
  • Personalized or custom-made items, if applicable

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:support@auracrysta.com

Please include your order number and clear photos of the item and packaging so we can review the issue and assist you as quickly as possible.

4. Refund Process

Once your return is received and inspected, we will notify you if your refund is approved.

If approved, your refund will be issued to your original payment method within a reasonable number of business days. Please note that processing times may vary depending on your bank or payment provider.

5. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We do not guarantee direct exchanges. If you received a damaged or incorrect item, please contact us and we will help arrange a replacement or appropriate solution where possible.

7. Late or Missing Refunds

If you have not received your refund after it has been approved, please:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Contact your bank, as processing times may vary

If you still need help, please contact us at:support@auracrysta.com

8. Contact Us

If you have any questions about returns or refunds, please contact us at:

Aura & Crysta
Email: support@auracrysta.com