Contact & Support
Contact Aura & Crysta
Ask about a product detail, an existing order, shipping, or returns. Include the information needed to identify your question, and we will reply as soon as possible during business hours.
Send a Message
How Can We Help?
Use the form below for product and order questions. For order support, include the order number and the email address used at checkout, but do not send payment-card details, banking information, or account passwords.
Contact Details
Business Location
Songyuan, Jilin, China
Business Hours
Monday-Friday, 9:00 AM-6:00 PM
Response time: We usually reply within 1-2 business days.
Before You Send
Include the Details That Matter
Product Questions
Share the product name or page URL and the exact detail you want to confirm. Current photos, pricing, availability, and listed specifications remain on each product page.
Order Support
Include your order number and the email address used at checkout. Describe the issue clearly and attach only relevant, non-sensitive information.
Shipping or Returns
Review the current policy pages first, then tell us which part of your order needs clarification.
Shipping Questions
Shipping & Delivery
Review processing, delivery, and destination information before contacting support about shipping.
Return Questions
Refunds & Returns
Check the current return conditions and timing, then include your order number when you contact us.
Still Comparing Bracelets?
Browse the current collection or use the practical guides before choosing.